Terms & Conditions
These Terms and Conditions ("Terms") govern your use of the booking services ("Services") provided by Natures Road Limited ("we", "our", "us"). By booking an appointment with us, you agree to these Terms.
Booking Appointments
Appointment Scheduling:
Appointments can be booked through our website, by phone, email, or in person.
You will receive a confirmation of your appointment via email or SMS.
Personal Information:
You must provide accurate and complete personal information when booking an appointment.
Your personal information will be used and protected in accordance with our Privacy Policy.
Fees and Payments
Consultation Fees:
The fees for our services will be communicated to you at the time of booking.
All fees are payable at the time of the appointment unless otherwise agreed upon.
Payment Methods:
We accept cash, credit/debit cards, and online payments.
Payment details must be provided at the time of booking if paying online.
Late Arrivals
Late Arrivals:
If you arrive late, your consultation time may be shortened to accommodate subsequent appointments.
If you are more than 30 minutes late, your appointment will be cancelled, and a cancellation fee will apply. This will be considered a 'No Show Event' and you will be liable for 50% charge of your appointment fee.
Please read our Cancellation Policy below regarding cancellations, rescheduling and no shows.
Health and Safety
Health Information:
You must provide accurate and complete health information during your consultation. This includes all medications and drugs used, to reduce any unfavorable interaction or contraindications with use alongside herbal or natural medicines provided.
Inform us of any changes in your health condition or any concerns before your appointment.
Safety Measures:
We adhere to strict health and safety protocols to ensure the wellbeing of our clients and staff.
Please follow our guidelines and instructions during your visit.
Liability
Limitation of Liability:
We are not liable for any indirect, incidental, or consequential damages arising from your use of our Services. Please read the Statement of Acknowledgement found below.
Medical Disclaimer:
Our naturopathic services are complementary to conventional medical treatments.
Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
Changes to Terms and Conditions
We reserve the right to update these Terms from time to time. Any changes will be posted on our website, and the revised Terms will take effect immediately upon posting.
Governing Law
These Terms are governed by and construed in accordance with the laws of New Zealand. Any disputes arising out of or relating to these Terms will be subject to the exclusive jurisdiction of the courts of New Zealand.
Cancellation Policy
While I understand things can arise at the last minute, please be courteous and notify me by phone or email if you are unable to attend an appointment with at least 24 hours notice prior to your scheduled appointment. This time can then be assigned to someone else. Please note that if you need to reschedule or cancel your appointment within the 24 hours prior a fee of $30.00 will be charged. This covers unreclaimable costs such as room hire for your appointment. If you miss an appointment entirely with no notice, 50% of your consultation fee will be charged.
Please contact me in extenuating circumstances.
Statement of Acknowledgment
In order to clarify my position as a health care practitioner, and my mutual responsibility in your health care, I ask for your cooperation in signing this statement of acknowledgement.
1. That you understand that Naturopathic practitioners are not Medical Doctors; that we use non-invasive, natural methods of assessment and treatment of body dysfunctions.
2. That you understand that treatment and/or referral to other health practitioners is based upon the assessment of your health revealed through personal history, physical examination, laboratory testing and other appropriate methods of evaluation.
3. That you understand that the ultimate responsibility for your health care is your own, and that we are here to support you in this. We reserve the right to discontinue our services where it is apparent that your expectations and what we provide are not in agreement.
4. I understand that a record will be kept of health services provided to me. This record will be kept confidential and will not be released to others unless you give your consent or the law requires it.
5. I understand that my Naturopath will answer any questions to the best of her ability. I understand that results are not guaranteed. I do not expect my Naturopath to be able to anticipate all risks and complications, such as allergic reactions to supplements and herbs. I will rely on my Naturopath to exercise judgment during the course of the procedure, which they feel at that time is in my best interests based on the facts then known.
I understand this consent form is to cover the entire course of my treatments. I understand that I am free to withdraw my consent and to discontinue participation in these treatments at any time.
Disclaimer
Even the gentlest therapies may cause complications in certain physiological conditions. This depends greatly on the individual and the extent of the illness. Some therapies must be used with caution in certain diseases such as diabetes, heart, liver or kidney disease.
It is very important, therefore, that you inform your Naturopath of any disease that you are suffering from as well as any medications (prescription or over-the-counter) that you are taking.
If you are pregnant, suspect you are pregnant, or you are breast-feeding, advise your Naturopath immediately.
Privacy Policy
Natures Road Limited is committed to protecting the privacy of our clients and complying with New Zealand’s privacy laws, including the Privacy Act 2020 and the Health and Disability Commissioner Act 1994. This privacy policy explains how we collect, use, disclose, and protect your personal information.
Collection of Personal Information
We collect personal information that is necessary for providing naturopathic services. This information may include:
Name
Contact details (address, phone number, email address)
Date of birth
Medical history and health information
Treatment records
Payment information
Please refrain from sharing strictly confidential information over email with your practitioner. Instead, book an appointment and share in person or in the online portal. Uploads such as screenshots of tests will be destroyed from email records when moved into your private client file on the clinic management software. At Natures Road Limited, we utilize 'Simple Clinic' for this service.
Use of Personal Information
We use your personal information to:
Provide naturopathic services and treatment
Communicate with you regarding your health and treatment
Maintain accurate health records
Process payments and manage billing
Comply with legal and regulatory requirements
Disclosure of Personal Information
We may disclose your personal information to:
Healthcare providers involved in your care
Third parties as required by law (e.g., regulatory bodies, courts)
With your consent, to any other third parties
We do not sell, trade, or rent your personal information to others.
Security of Personal Information
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. These steps include:
Secure storage of physical records
Electronic records stored within a professional clinic management software adhering to strict security regulation
Regular review and updating of our security measures
Access to and Correction of Personal Information
You have the right to access and request correction of your personal information held by us. To do so, please contact us using the details provided below. We will respond to your request as soon as reasonably practicable.
Retention of Personal Information
We retain your personal information for as long as it is necessary to provide our services and to comply with our legal obligations. When your personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
Complaints and Concerns
We take all privacy complaints seriously and will investigate your complaint promptly and thoroughly. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner or the Health and Disability Commissioner.
Changes to this Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on our website, and the revised policy will take effect immediately upon posting.
Contact Us
If you have any questions or concerns about this privacy policy or our privacy practices, or have a complaint, please contact us at:
Natures Road Limited
hanna@naturesroad.co.nz